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Improving communication skills PowerPoint Presentation

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Improving communication skills Presentation Transcript

Slide 1 - Topic 22 : Communication in Business (2) By Zhu Wenzhong
Slide 2 - State the 4 types of communication network State the 6 barriers to effective communication State how to improve communication skills LEARNING GOALS
Slide 3 - Types of communication network The cycle network The chain network The wheel network The connected network © PhotoDisc
Slide 4 - Types of communication network Sections or departments communicate with only two others. The network may occur between middle managers at the same level. Decision making may be slow and poor as it lacks coordination. The cycle
Slide 5 - The cycle network Figure © PhotoDisc
Slide 6 - Types of communication network One person passes information to others who then passes it on. It is a formal approach adopted by a hierarchical organization fro downward and upward communication. But people at the bottom may feel isolated; lateral communication is not encouraged. The cycle The chain
Slide 7 - The chain network Figure © PhotoDisc
Slide 8 - A person, group or department occupies the central position in the network. It is good at solving problems, such as regional sales networks with a regional manager. The cycle The chain The wheel © PhotoDisc Types of communication network
Slide 9 - The wheel network Figure © PhotoDisc
Slide 10 - This network is the ‘all channel’communication system which may be used in small group workings. It can provides the best solutions to complex problems through brainstorming. But decision making is slow. The cycle The chain The wheel The connected network © PhotoDisc Types of communication network
Slide 11 - The connected network Figure © PhotoDisc
Slide 12 - Barriers to communication The skills of the sender and receiver Jargon Perceptions and attitudes Form of the message Length of command or distance Breakdown of the channel Different cultures …. © PhotoDisc
Slide 13 - Length of command or distance Figure © PhotoDisc
Slide 14 - Improving communication skills Improving sender skills Improving receiver skills © PhotoDisc
Slide 15 - Improving communication skills By making persuasive presentations: emphasizing accuracy and simplicity, demonstrating self-confidence By improving writing skills: clarity, readability, correct spelling and grammar, and logical and clear thinking By sending proper nonverbal messages: body languages showing respect, warmth, concern and a willingness to listen. Improving sender skills
Slide 16 - Improving communication skills By improving listening skills: Walking around regularly having conservations with employees, listening to people through gatherings By improving reading skills: Reading documents carefully and slowly, not limiting reading to your industry By improving observing skills: observing and interpreting nonverbal communications Improving sender skills Improving receiver skills
 

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