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All About Communication Skills PowerPoint Presentation

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About This Presentation

aliansari

Description : Communication requires for sharing knowledge,information and others. Good communication effects, develop good communication skills with this communication skills powerpoint.

Published on : Jan 03, 2015
Views : 32097 | Downloads : 190

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All About Communication Skills Presentation Transcript

Slide 1 -

Communication Skills “The single biggest problem in communication is the illusion that it has taken place.” -George Bernard Shaw

Slide 2 -

Objective Define, understand the communications and its process. Overcome filters/barriers in the same. Practice Active Listening

Slide 3 -

Definition Sending, giving or exchanging information and ideas. Often expressed verbally and non verbally. Non-verbal communication include facial gestures, body language and your appearance.

Slide 4 -

VOICE MODULATION Pitch Pace Power Pause

Slide 5 -

Types of Communication VERBAL COMMUNICATION “It is the spoken, oral, and unwritten way of communicating. It makes use of words, vocabulary, numbers and symbols and is organized in sentences.”

Slide 6 -

Do’s and Don'ts Be Specific Modulate your voice levels Don’t Interrupt Listen to Others Maintain Eye Contact Be Courteous Give time to speak Talk Appropriate Show Sincerity Don’t go mad over criticism

Slide 7 -

Types of Communication Non- Verbal Communication “Nonverbal communication (NVC) is usually understood as the process of communication through sending and receiving wordless messages. i.e., language is not the only source of communication, there are other means also.”

Slide 8 -

Means of NVC Gestures and touch Body Language or posture Facial Expression & Eye Contact Clothing and Hairstyle Quality of Voice, style of speaking Emotion, Rhythm Intonation and Stress (on words)

Slide 9 -

Verbal & Non Verbal Communication

Slide 10 -

Elements of Communication Message Channels Settings Noise Feedback

Slide 11 -

Seven C’s of Communication Clarity Completeness Conciseness Consideration Creativeness Courtesy Correctness

Slide 12 -

Barriers to Communication Language Barrier Cultural Barrier Individual Barrier Organizational Barrier Interpersonal Barrier Attitudinal Barrier Channel Barrier

Slide 13 -

Do’s for an Effective Communication Express your expectations to others. Use less of absolute words such as "never", "always", "forever", etc. Be a good, attentive and active listener. Filter the information correctly before passing on to someone else. Try to establish one communication channel and eliminate the intermediaries. Use specific and accurate words which audiences can easily understand. Try and view the situations through the eyes of the speaker. The "you" attitude must be used on all occasions. Maintain eye contact with the speaker and make him comfortable.

Slide 14 -

Write the instructions if the information is very detailed. Oral communication must be clear and not heavily accented. Avoid miscommunication of words and semantic noise. Ask for clarifications, repetition where necessary. Make the organisational structure more flexible, dynamic and transparent. Foster congenial relationship which strengths coordination between superior and subordinate. Focus on purposeful and well focused communication. The message of communication should be clear and practical. Get Proper Feedback.

Slide 15 -

Don’ts for an Effective Communication Be a Selective Listener, this is when a person hears another but selects not to hear what is being said by choice or desire to hear some other message. Be a "Fixer", a fixer is a person that tries to find other person's fault. Be a daydreamer. Use long chain of command for communication. Use too many technical jargons. Jump to conclusions immediately. Interrupt the speakers and distract him by asking too many irrelevant questions.

Slide 16 -

"Word mean more than what is set on paper. It takes the human voice to infuse them with deeper meaning." - Maya Angelou, author & poet

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