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Published on : Feb 10, 2014
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Slide 2 - BT Business Cloud Computing Chris Lindsay General Manager, Business Applications
Slide 3 - The world is changing
Slide 4 - Key business challenges Improving marketing and sales effectiveness Maximising business opportunities Reducing costs Extending customer reach Accelerating deal closure Using resources efficiently Improving customer service
Slide 5 - What is BT Cloud Computing? Applications maintained by expert partner, so always up to date No specialist IT support required 50% reduction in total ownership costs No installation of hardware or software at your premises No capital expenditure – pay on a subscription basis What is BT Cloud Computing? A set of applications managed and hosted externally by a specialist partner Delivered over a secure high quality network Operational in weeks not months Available anywhere with an internet connection, even when on the move What are the benefits?
Slide 6 - The BT difference Clear visionSkills, network and investment capability to integrate applications with communications to benefit businesses A trusted partnerComprehensive range of high-quality applications with a full commercial and service package from a single partner Minimised risk Applications always available and data securely protected Business Solutions Delivering cutting edge services to benefit businesses now and into the future
Slide 7 - The business solutions we offer Salesforce.com NetSuite SugarCRM BT Smart Marketing (Genius) Ribbit for Salesforce BT eSignature (Echosign) Xero NEW TO PORTFOLIO
Slide 8 - BT has the credentials Helps improve businesses with: • Flexible, rapid, cost effective access to leading technology • Easy to use solutions • No capital expenditure • No need for specialist resource Looks to the future: • Vision, skills and financial strength to integrate applications and communications to benefit business • We understand and are committed to Cloud Computing • Our vision - making businesses more effective and productive with Cloud Computing Minimises business risk with: • A range of market leading applications • Security expertise to protect data • Resilience – applications are always available • Expert professional help Can be a one-stop shop: • Provide everything needed for a full solution • Simpler partner relationship saving customers frustration and costs • No tie to any one vendor, so businesses get 'best of breed’ • High quality of service with a single point of contact
Slide 9 - BT Business Update Robin Mackenzie Marketing Director, BT Business
Slide 10 - BT Business today A £2.8bn business Over a million customers Growing by moving into adjacent markets - where we have a low share Unique channel and partner strengths A business with momentum
Slide 11 - Recap of our Strategy Grow BT Business by moving into adjacent markets, where we have a low share The economic climate has changed… Are we at the bottom yet? Customers are deferring spend unless convinced of hard benefits Competitors are fighting harder for every £ The Vision BT helps customers focus on doing what they do best The Opportunity The Prize Unchanged Unchanged Unchanged
Slide 12 - 19% customers 28% revenue 0.2% customers 27% revenue 1% customers 19% revenue 78% customers 26% revenue Channel strength is a long term differentiator 270 Desk Agents 50 ‘local’ business units560 field and desk agents 450 telemarketing agents Resources Small 1-9 employees Medium 10-49 employees Large 50 + employees Online sales Specialist Sales focus Over 1m Customers Indirect channel partners 450 Field/Specialist
Slide 13 - We have a full set of capabilities Single Service Organisation (Single SLA) and improvements in Customer Service Communications/ Infrastructure - Maintain and enhance Broadband and Value Added Services Mobile Conferencing One Plan Applications/Software - Expand with partners BT Cloud Computing Hardware/ IT Services/ Devices - Build capability BT Engage IT BT iNet dabs.com/ BT Business Direct Communication & Infrastructure Hardware IT Services Devices Applications & Content Service Wrap Financing
Slide 14 - We have already delivered growth Communications/ Infrastructure - Maintain and enhance 9% growth Applications/Software - Expand with partners >100% growth Hardware/ IT Services/ Devices - Build capability 19% growth Communication & Infrastructure Hardware IT Services Devices Applications & Content Service Wrap Financing
Slide 15 - Digital marketing services for SMEs Mick Hegarty Strategy & Commercial Director, BT Business Ivan Croxford Head of Business Development, BT Business
Slide 16 - The digital marketing challenge Helping customers 25% - £78 billion of UK spend projected to come from online sales 80% of UK Internet users have a social networking profile (Comscore) 62% of shoppers consult a community site before making a purchase 30M people watched online video in Jan 2009 (Comscore) 70% of local searches done on search engines (Neilsen) 78% of Internet users research online when making an offline purchase (Web Visible) BT Business analysis of 70,000 small business websites revealed: A significant number of business websites had no e-commerce facility to sell to customers Websites are poorly maintained – nine out of ten are not regularly updating website on their site to secure a good search listing Search engine optimisation techniques such as the use of key words is largely absent - Less than one in 3,000 Nearly half of websites have bad pages containing broken or invalid links Value for money Skills Effectiveness Our own customer insight Today’s market context
Slide 17 - BT Business is harnessing the four forces of the Web to help SMEs grow Integrate with Business Applications… …and CRM Digital Marketing Challenge Social BT Tradespace Commerce BT eShop Content User generated Search SEO, PPC & Web Analytics
Slide 18 - BT Business IT Services John Dovey Director ICT solutions
Slide 19 - About BT Engage IT Our history Basilica Computing and Lynx Technology acquired by BT Group in late 2007 Businesses merged into single organisation in May 2008 to create one of the most comprehensive IT Solutions portfolio in the UK 1st April 2009 – rebranded as BT Engage IT Our joint capability A leading provider of IT solutions and services Over 2900 customers nationwide Employs over 900 staff across 6 locations in the UK with a skill profile of: Over 70 accredited MS Engineers Over 70 Professional Services Consultants Over 300 Field/Client Engineers Certified by the British Standards Institution (BSi) as operating in line with the international standard BS ISO IEC 20000 (Information Technology Service Management) Our Vision “To develop long-term partnerships with clients and act as a trusted advisor to enable them to fully exploit the potential of IT to generate business value and increase operational efficiency.”
Slide 20 - IT Solutions for business Professional Services: Working to align customer business and IT strategy, and deliver practical roadmaps to deliver tangible ROI IT Supply: Providing world class hardware and software supply, customised to suit specific client requirements Infrastructure: Designing and implementing flexible dynamic platforms to deliver efficiency and growth Business Productivity:Delivering value and improving efficiency through the successful deployment of resilient people, process and technology Managed Services: Delivering robust and scalable support services to meet growing business demands
Slide 21 - Business Partners Our IT solutions portfolio enables us to work with clients to deliver an end-to-end capability to meet their business needs Our strategic partners:We maintain a position of independent consultant and advisor to our clients, whilst holding strategic alliances and partnerships with key technology companies in the marketplace.
Slide 22 - About BT iNet ‘…is the Cisco 'Centre of Excellence‘ for business and organisational solutions specialising in Infrastructure, Security, Unified Communications & Mobility requirements that underpin BT's ICT Transformation vision’ Our history BT iNet is a wholly owned subsidiary of BT Group formed in 2006 Delivering £100m+ of Cisco based solutions every year. Profitable & Financially Stable BT’s ‘Centre of Excellence’ for Cisco Solutions Cisco Gold Partner Cisco’s Largest UK Partner Our core capabilities Infrastructure - Routing, Switching, Data Centre & Wireless Security - Policy, Perimeter & Prevention UC - Collaboration, Voice/Video & Messaging Mobility - Applications, Access & Freedom Underpinning skill sets Consultancy - Project Management - Technical Resources
Slide 23 - About BT Business Direct/ dabs.com One-stop-shop:BT Business Direct/ dabs.com is a ‘one-stop-shop’ for all computing, networking & IT support needs – we’re specialists in working with small-to-medium sized businesses. Buy online or on the phone:Our dedicated business-to-business only website offers a range of e-Procurement options. Alternatively, we have a team of vendor-trained sales advisors. Huge range:Up to 20,000 different hardware and software products available at any time from all the world's leading I.T. vendors. Complete end-to-end solutions:Unlike many resellers, being part of BT allows us to extend our product portfolio way beyond merely hardware to include a wide range of both Voice & Data solutions. Tailored payment options & volume discounts:We offer a variety of ways to pay including credit accounts and business leasing plus discounts may be available for volume purchases. Call: 0870 429 3010www.dabs.com or www.bt.com/btbusinessdirect
Slide 24 - More information For more information, please visit www.btbusinessexperience.com Or contact Ian Walker ian.j.walker@bt.com +44 (0)20 7356 8043/ (0)7918035786
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