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Published on : Feb 10, 2014
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Slide 1 - Cisco SMARTnet MaintenanceEnterprise Agreement 1 HTTP://CIOG6.ARMY.MIL LTC(P) FRITZ MCNAIR CHIEF INTEGRATION OFFICE (CXO) ENTERPRISE SERVICES DIVISION DIVISION CHIEF 703-545-1486 fritzgerald.f.mcnair.mil@mail.mil LTC CEDRIC LEE CHIEF INTEGRATION OFFICE (CXO) ENTERPRISE SERVICES DIVISION DEPUTY DIVISION CHIEF 703-545-1584 cedric.d.lee3.mil@mail.mil KATRINA TUEL CHIEF INTEGRATION OFFICE (CXO) ENTERPRISE SERVICES DIVISION PROJECT MANAGER 703-545-1673 Katrina.w.tuel.ctr@mail.mil
Slide 2 - HTTP://CIOG6.ARMY.MIL 2 PRE-ENTERPRISE AGREEMENT Higher pricing due to inability to leverage total Army spend. Currently manage more than 7,000 separate Cisco SMARTnet contracts. Estimates indicate that ~30% of the Army’s Cisco devices are not covered today creating potential security vulnerabilities and coverage gaps. Reinstatement of maintenance requires hardware re-inspection fees resulting in increased costs. Inability to identify grey market or counterfeit equipment increases threat of security vulnerability. Limited, localized asset visibility. Inability to plan for life-cycle management of network devices. Improper software updates result in legal licensing compliance issues.
Slide 3 - CONTRACT HIGHLIGHTS Five Year Period of Performance Base Year with 4 Option Years Start Date: 29 June 2012 End Date: 28 June 2017 Contract Award $578.2M to Red River Computer Co. Covers all Army organizations including National Guard, Reserve, Corps of Engineers and COCOMs where Army is the Executive Agent EXCEPT USASOC and MEDCOM. USASOC participates in an agreement with SOCOM and MEDCOM is supported by Military Health Services. Covers all government military, civilian and contractor personnel. HTTP://CIOG6.ARMY.MIL 3
Slide 4 - CONTRACT HIGHLIGHTS Covers ALL current hardware plus new purchases over the life of the contract Includes hardware and software support for all Cisco products including Tandberg with the exception of Product-based service subscription support. Only IronPort products and Unified Communications Service Support (UCSS) are excluded. Next Business Day Hardware Replacement Critical components eligible for same day replacement but must be entitled for benefit. 24 Hour TAC Support and IOS updates Access to Cisco.com Online Technical Library HTTP://CIOG6.ARMY.MIL 4
Slide 5 - CONTRACT HIGHLIGHTS Army users must associate their CCO ID (Cisco User ID) with the Army’s Cisco Contract Number: 91986130. To ensure only Army users access support, users are required to register with an army.mil or mail.mil email address. End users should submit request to ARMYCCO@cisco.com. Normal Business rules apply to open a case or download software. Inventory Control and Reporting System Portal customized with Army customer in mind Ability to track all assets including those not connected to the network Ability to identify grey/black market equipment Ability to transfer equipment across Army organizations Planned interface with ITAM capability Scheduled for delivery NLT 30 September HTTP://CIOG6.ARMY.MIL 5
Slide 6 - VALUE ADDED ENHANCEMENTS Advanced Services Advisory Services Program Management Office will be control point for contract administration. Architecture Management Office will be the control point for delivering Army consulting services. Network Optimization: Design/Software/Hardware Strategy Advanced technology support Training Lab Testing Classified Network Support (Requires registration) Regional CCIE Engineering Support (NOSCs) HTTP://CIOG6.ARMY.MIL 6
Slide 7 - QUESTIONS? HTTP://CIOG6.ARMY.MIL 7
Slide 8 - PROGAM MANAGEMENT OFFICE Mission 1: Installed Base Data Base Development Status against plan Issue & Risk Escalations Senior Leadership Team Program Management Office Leads ESA absorption KPI Updates Escalations Establish & Manage Priorities ESA objectives Executive Steering Committee Mission 3: Advisory Services Army CIO/G-6 ARCYBER NETCOM NETCOM - G-6 NETCOM - G-5 CIO/G-6 CXO CIO/G-6 AONS G3 LANDWARNET ARCYBER Mission 2: Portal Access Software Development NETCOM G-6 (Robert Saynuk) NETCOM G-5 (Tom Valley) CIO/G-6 (Richard Warner/Katrina Tuel) G3/5/7 (Mike Dowdy) ARCYBER (MAJ Molinari) USACE ARNG USARC PEO C3T PEO EIS Theater Signal Command Leads: 7th SIG (Billy McDuffie) 5th SIG 311th SIG 335th SIG Red River & Cisco Don Neault (Cisco - PSAS) Rick Bolduc (Red River) Jim Lien (Cisco - PSAS) Steve Picot (Cisco - Army Sales) Terri Phifer (Cisco - Army Service Sales) Dan McGee (Red River) Andy Houck (Cisco PMO) Brad Mercer (Cisco AMO) Michael Campbell (Cisco AMO) Mark Whitteker (Cisco GSO) Jennifer Redmon (Cisco – Service Contract Support) Tom Crapser (Red River – Service Operations) Mission 5: TBD… Mission 4: Network Optimization
Slide 9 - HTTP://CIOG6.ARMY.MIL 9 BACKGROUND Efforts to award this Enterprise Agreement began in early 2010 by attempting to identify the Army’s requirement. The primary obstacle was limited asset visibility of Cisco appliances. No single authoritative source. Cisco provided a database of Army hardware components reflecting five years of procurements. This database includes information for over 500,000 pieces of equipment. Mr. Krieger has directed that ITAM be the authoritative source for asset management in the Army, but there is not currently a sensor to detect network devices. Working with ISEC to field Spectrum capability down to the NECs. (FOC: MAR 13) Consolidated more than 7,000 existing agreements into a single, Enterprise Agreement. Contracting efficiencies are estimated to save the Army ~$15.9M/year. Current spend is estimated at $150M per year but unable to substantiate.