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Slide 1 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008
Slide 2 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office
Slide 3 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore
Slide 4 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment
Slide 5 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow
Slide 6 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts
Slide 7 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued
Slide 8 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400
Slide 9 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation
Slide 10 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil).
Slide 11 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship
Slide 12 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN
Slide 13 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option
Slide 14 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791
Slide 15 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact
Slide 16 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact
Slide 17 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08
Slide 18 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08
Slide 19 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session
Slide 20 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist
Slide 21 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist
Slide 22 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist
Slide 23 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist
Slide 24 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram
Slide 25 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs
Slide 26 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs
Slide 27 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs
Slide 28 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs
Slide 29 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS
Slide 30 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored.
Slide 31 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program
Slide 32 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process
Slide 33 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences
Slide 34 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor
Slide 35 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides
Slide 36 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides 36 Standard Shipboard Configurations Basic Enhanced Small Medium Large Large 1 1 1 1 Server - CL380 Cluster IT Spaces 1 1 2 2 Client Workstations Disbursing Office, Sales Office 1 1 3 3 Client Laptops Cashier’s Cage, Post Office 2 3 4 5 K80 Cashless ATMs Mess Decks P-Way Disbursing, Ship’s Store 1 1 3 3 K22 Point of Sale Devices Disbursing Office 1 1 3 5 K22 POS Devices Ship’s Store, Sales Office 1 1 3 3 K22 POS Devices Post Office 4 4 5 5 K22 POS Devices MWR, Wardroom, Chiefs Mess, Galley Office, Food Service Office 6 10 16 32 Card Access Devices Vending and Amusement Machines 2 3 4 5 CISCO Routers With K80s, Vending 10 11 16 19 LAN Drops Spare K22s, Router, and CADs
Slide 37 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides 36 Standard Shipboard Configurations Basic Enhanced Small Medium Large Large 1 1 1 1 Server - CL380 Cluster IT Spaces 1 1 2 2 Client Workstations Disbursing Office, Sales Office 1 1 3 3 Client Laptops Cashier’s Cage, Post Office 2 3 4 5 K80 Cashless ATMs Mess Decks P-Way Disbursing, Ship’s Store 1 1 3 3 K22 Point of Sale Devices Disbursing Office 1 1 3 5 K22 POS Devices Ship’s Store, Sales Office 1 1 3 3 K22 POS Devices Post Office 4 4 5 5 K22 POS Devices MWR, Wardroom, Chiefs Mess, Galley Office, Food Service Office 6 10 16 32 Card Access Devices Vending and Amusement Machines 2 3 4 5 CISCO Routers With K80s, Vending 10 11 16 19 LAN Drops Spare K22s, Router, and CADs 37 ISNS Interface LAN Drop Requirements Small Medium Large Large CG/DDG LPD/LSD Basic Enhanced FFG LCC LHA/LHD CV/CVN Cluster Server 2 2 2 2 Routers 2 3 4 5 Client Laptops/PCs 2 2 5 5 Cash Registers 1 1 3 4 ROM II Back Office (future) 1 1 1 1 Digital Sender (future) 1 1 1 1 E-Check (future) 1 1 1 1 Total: 10 11 17 19
Slide 38 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides 36 Standard Shipboard Configurations Basic Enhanced Small Medium Large Large 1 1 1 1 Server - CL380 Cluster IT Spaces 1 1 2 2 Client Workstations Disbursing Office, Sales Office 1 1 3 3 Client Laptops Cashier’s Cage, Post Office 2 3 4 5 K80 Cashless ATMs Mess Decks P-Way Disbursing, Ship’s Store 1 1 3 3 K22 Point of Sale Devices Disbursing Office 1 1 3 5 K22 POS Devices Ship’s Store, Sales Office 1 1 3 3 K22 POS Devices Post Office 4 4 5 5 K22 POS Devices MWR, Wardroom, Chiefs Mess, Galley Office, Food Service Office 6 10 16 32 Card Access Devices Vending and Amusement Machines 2 3 4 5 CISCO Routers With K80s, Vending 10 11 16 19 LAN Drops Spare K22s, Router, and CADs 37 ISNS Interface LAN Drop Requirements Small Medium Large Large CG/DDG LPD/LSD Basic Enhanced FFG LCC LHA/LHD CV/CVN Cluster Server 2 2 2 2 Routers 2 3 4 5 Client Laptops/PCs 2 2 5 5 Cash Registers 1 1 3 4 ROM II Back Office (future) 1 1 1 1 Digital Sender (future) 1 1 1 1 E-Check (future) 1 1 1 1 Total: 10 11 17 19 38 Navy/Marine Cash Shipboard Architecture
Slide 39 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides 36 Standard Shipboard Configurations Basic Enhanced Small Medium Large Large 1 1 1 1 Server - CL380 Cluster IT Spaces 1 1 2 2 Client Workstations Disbursing Office, Sales Office 1 1 3 3 Client Laptops Cashier’s Cage, Post Office 2 3 4 5 K80 Cashless ATMs Mess Decks P-Way Disbursing, Ship’s Store 1 1 3 3 K22 Point of Sale Devices Disbursing Office 1 1 3 5 K22 POS Devices Ship’s Store, Sales Office 1 1 3 3 K22 POS Devices Post Office 4 4 5 5 K22 POS Devices MWR, Wardroom, Chiefs Mess, Galley Office, Food Service Office 6 10 16 32 Card Access Devices Vending and Amusement Machines 2 3 4 5 CISCO Routers With K80s, Vending 10 11 16 19 LAN Drops Spare K22s, Router, and CADs 37 ISNS Interface LAN Drop Requirements Small Medium Large Large CG/DDG LPD/LSD Basic Enhanced FFG LCC LHA/LHD CV/CVN Cluster Server 2 2 2 2 Routers 2 3 4 5 Client Laptops/PCs 2 2 5 5 Cash Registers 1 1 3 4 ROM II Back Office (future) 1 1 1 1 Digital Sender (future) 1 1 1 1 E-Check (future) 1 1 1 1 Total: 10 11 17 19 38 Navy/Marine Cash Shipboard Architecture 39 Navy/Marine Cash Ashore Architecture
Slide 40 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides 36 Standard Shipboard Configurations Basic Enhanced Small Medium Large Large 1 1 1 1 Server - CL380 Cluster IT Spaces 1 1 2 2 Client Workstations Disbursing Office, Sales Office 1 1 3 3 Client Laptops Cashier’s Cage, Post Office 2 3 4 5 K80 Cashless ATMs Mess Decks P-Way Disbursing, Ship’s Store 1 1 3 3 K22 Point of Sale Devices Disbursing Office 1 1 3 5 K22 POS Devices Ship’s Store, Sales Office 1 1 3 3 K22 POS Devices Post Office 4 4 5 5 K22 POS Devices MWR, Wardroom, Chiefs Mess, Galley Office, Food Service Office 6 10 16 32 Card Access Devices Vending and Amusement Machines 2 3 4 5 CISCO Routers With K80s, Vending 10 11 16 19 LAN Drops Spare K22s, Router, and CADs 37 ISNS Interface LAN Drop Requirements Small Medium Large Large CG/DDG LPD/LSD Basic Enhanced FFG LCC LHA/LHD CV/CVN Cluster Server 2 2 2 2 Routers 2 3 4 5 Client Laptops/PCs 2 2 5 5 Cash Registers 1 1 3 4 ROM II Back Office (future) 1 1 1 1 Digital Sender (future) 1 1 1 1 E-Check (future) 1 1 1 1 Total: 10 11 17 19 38 Navy/Marine Cash Shipboard Architecture 39 Navy/Marine Cash Ashore Architecture 40 Navy / Marine Cash Card and e-Purse Migration DOD / Government Wide (Mid Term) Potential standard across DOD and other Government agencies Treasury provides standard back end for reconciliation and settlement of all transactions Navy / Marine (Near Term) e-Purse developed for Navy Cash — used on board ship “Standard” for shipboard use Navy-wide — card can be used on any ship Globally accepted MasterCard Debit feature for use off ship Treasury-developed back end Common Electronic Stored-Value Standard (Far Term) Migrate to what financial community accepts as stored-value standard, much like magnetic strip today Stored-value standard on all debit / credit cards issued by banks and credit unions to Sailors and Marines Navy need only modify load-value and point-of-sale terminals to accept stored-value standard, e.g., in vending, Ship’s Store, Post Office Treasury provides Govt. back end Objective: Cash management application that replaces use of bills and coins aboard ship and provides Sailors and Marines 24/7 access, afloat and ashore, to all pay and allowances, including split pay
Slide 41 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides 36 Standard Shipboard Configurations Basic Enhanced Small Medium Large Large 1 1 1 1 Server - CL380 Cluster IT Spaces 1 1 2 2 Client Workstations Disbursing Office, Sales Office 1 1 3 3 Client Laptops Cashier’s Cage, Post Office 2 3 4 5 K80 Cashless ATMs Mess Decks P-Way Disbursing, Ship’s Store 1 1 3 3 K22 Point of Sale Devices Disbursing Office 1 1 3 5 K22 POS Devices Ship’s Store, Sales Office 1 1 3 3 K22 POS Devices Post Office 4 4 5 5 K22 POS Devices MWR, Wardroom, Chiefs Mess, Galley Office, Food Service Office 6 10 16 32 Card Access Devices Vending and Amusement Machines 2 3 4 5 CISCO Routers With K80s, Vending 10 11 16 19 LAN Drops Spare K22s, Router, and CADs 37 ISNS Interface LAN Drop Requirements Small Medium Large Large CG/DDG LPD/LSD Basic Enhanced FFG LCC LHA/LHD CV/CVN Cluster Server 2 2 2 2 Routers 2 3 4 5 Client Laptops/PCs 2 2 5 5 Cash Registers 1 1 3 4 ROM II Back Office (future) 1 1 1 1 Digital Sender (future) 1 1 1 1 E-Check (future) 1 1 1 1 Total: 10 11 17 19 38 Navy/Marine Cash Shipboard Architecture 39 Navy/Marine Cash Ashore Architecture 40 Navy / Marine Cash Card and e-Purse Migration DOD / Government Wide (Mid Term) Potential standard across DOD and other Government agencies Treasury provides standard back end for reconciliation and settlement of all transactions Navy / Marine (Near Term) e-Purse developed for Navy Cash — used on board ship “Standard” for shipboard use Navy-wide — card can be used on any ship Globally accepted MasterCard Debit feature for use off ship Treasury-developed back end Common Electronic Stored-Value Standard (Far Term) Migrate to what financial community accepts as stored-value standard, much like magnetic strip today Stored-value standard on all debit / credit cards issued by banks and credit unions to Sailors and Marines Navy need only modify load-value and point-of-sale terminals to accept stored-value standard, e.g., in vending, Ship’s Store, Post Office Treasury provides Govt. back end Objective: Cash management application that replaces use of bills and coins aboard ship and provides Sailors and Marines 24/7 access, afloat and ashore, to all pay and allowances, including split pay 41 Logistics Support Navy Cash Financial System’s only shipboard interface is with the ISNS LAN through a series of standard LAN drops Testing and certification of interface completed by SPAWAR March 2001 Interim Authority to Operate (IATO) (since extended) April 2001 Preferred Product List (PPL) / Sub-System Integration List (SSIL) July 2002 System Security Authorization Agreement (SSAA) Dec 2002 Final Authority to Operate (ATO) granted There are no topside impacts, no weapons system impacts, and no other certifications are required HM&E requirements … minimal foundation work and normal power … covered in SHIPALT packages There is no additional manning required in the DK, SH, or PC ratings … the requirement for an increase in the manning factor for the IT and ET ratings is being examined
Slide 42 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides 36 Standard Shipboard Configurations Basic Enhanced Small Medium Large Large 1 1 1 1 Server - CL380 Cluster IT Spaces 1 1 2 2 Client Workstations Disbursing Office, Sales Office 1 1 3 3 Client Laptops Cashier’s Cage, Post Office 2 3 4 5 K80 Cashless ATMs Mess Decks P-Way Disbursing, Ship’s Store 1 1 3 3 K22 Point of Sale Devices Disbursing Office 1 1 3 5 K22 POS Devices Ship’s Store, Sales Office 1 1 3 3 K22 POS Devices Post Office 4 4 5 5 K22 POS Devices MWR, Wardroom, Chiefs Mess, Galley Office, Food Service Office 6 10 16 32 Card Access Devices Vending and Amusement Machines 2 3 4 5 CISCO Routers With K80s, Vending 10 11 16 19 LAN Drops Spare K22s, Router, and CADs 37 ISNS Interface LAN Drop Requirements Small Medium Large Large CG/DDG LPD/LSD Basic Enhanced FFG LCC LHA/LHD CV/CVN Cluster Server 2 2 2 2 Routers 2 3 4 5 Client Laptops/PCs 2 2 5 5 Cash Registers 1 1 3 4 ROM II Back Office (future) 1 1 1 1 Digital Sender (future) 1 1 1 1 E-Check (future) 1 1 1 1 Total: 10 11 17 19 38 Navy/Marine Cash Shipboard Architecture 39 Navy/Marine Cash Ashore Architecture 40 Navy / Marine Cash Card and e-Purse Migration DOD / Government Wide (Mid Term) Potential standard across DOD and other Government agencies Treasury provides standard back end for reconciliation and settlement of all transactions Navy / Marine (Near Term) e-Purse developed for Navy Cash — used on board ship “Standard” for shipboard use Navy-wide — card can be used on any ship Globally accepted MasterCard Debit feature for use off ship Treasury-developed back end Common Electronic Stored-Value Standard (Far Term) Migrate to what financial community accepts as stored-value standard, much like magnetic strip today Stored-value standard on all debit / credit cards issued by banks and credit unions to Sailors and Marines Navy need only modify load-value and point-of-sale terminals to accept stored-value standard, e.g., in vending, Ship’s Store, Post Office Treasury provides Govt. back end Objective: Cash management application that replaces use of bills and coins aboard ship and provides Sailors and Marines 24/7 access, afloat and ashore, to all pay and allowances, including split pay 41 Logistics Support Navy Cash Financial System’s only shipboard interface is with the ISNS LAN through a series of standard LAN drops Testing and certification of interface completed by SPAWAR March 2001 Interim Authority to Operate (IATO) (since extended) April 2001 Preferred Product List (PPL) / Sub-System Integration List (SSIL) July 2002 System Security Authorization Agreement (SSAA) Dec 2002 Final Authority to Operate (ATO) granted There are no topside impacts, no weapons system impacts, and no other certifications are required HM&E requirements … minimal foundation work and normal power … covered in SHIPALT packages There is no additional manning required in the DK, SH, or PC ratings … the requirement for an increase in the manning factor for the IT and ET ratings is being examined 42 ATMs-at-Sea / Navy Cash Program Approvals ACAT III Program … system rollout estimated cost $100 M IT Acquisition Documentation letter dated 23 Jul 98 … next generation ... ATMs run on shipboard LAN, provides electronic banking, and introduces stored value e-purse ASN FM&C Acquisition Documentation Milestone III Approval on 31 Mar 99 … Acquisition Program Baseline(APB), Mission Needs Statement (MNS), and Operational Requirements Document (ORD) ASN FM&C and DON CIO approved prototyping on two ships … FFG and LHD … on 28 Apr 00 Navy Change Request (NIN-00-075) submitted to SPAWAR and FLTCINCs in Apr 00 … PPL/SSIL testing completed Feb 01 … Fully approved on PPL/SSIL Oct 02 Interim Authority to Operate (IATO) granted Mar 01 … Final Authority to Operate (ATO) granted Dec 02 Approval for Fleet roll out granted Jun 03 … System fully supported and funded by OPNAV N41 Resource Sponsor … FY03 through FY08
Slide 43 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides 36 Standard Shipboard Configurations Basic Enhanced Small Medium Large Large 1 1 1 1 Server - CL380 Cluster IT Spaces 1 1 2 2 Client Workstations Disbursing Office, Sales Office 1 1 3 3 Client Laptops Cashier’s Cage, Post Office 2 3 4 5 K80 Cashless ATMs Mess Decks P-Way Disbursing, Ship’s Store 1 1 3 3 K22 Point of Sale Devices Disbursing Office 1 1 3 5 K22 POS Devices Ship’s Store, Sales Office 1 1 3 3 K22 POS Devices Post Office 4 4 5 5 K22 POS Devices MWR, Wardroom, Chiefs Mess, Galley Office, Food Service Office 6 10 16 32 Card Access Devices Vending and Amusement Machines 2 3 4 5 CISCO Routers With K80s, Vending 10 11 16 19 LAN Drops Spare K22s, Router, and CADs 37 ISNS Interface LAN Drop Requirements Small Medium Large Large CG/DDG LPD/LSD Basic Enhanced FFG LCC LHA/LHD CV/CVN Cluster Server 2 2 2 2 Routers 2 3 4 5 Client Laptops/PCs 2 2 5 5 Cash Registers 1 1 3 4 ROM II Back Office (future) 1 1 1 1 Digital Sender (future) 1 1 1 1 E-Check (future) 1 1 1 1 Total: 10 11 17 19 38 Navy/Marine Cash Shipboard Architecture 39 Navy/Marine Cash Ashore Architecture 40 Navy / Marine Cash Card and e-Purse Migration DOD / Government Wide (Mid Term) Potential standard across DOD and other Government agencies Treasury provides standard back end for reconciliation and settlement of all transactions Navy / Marine (Near Term) e-Purse developed for Navy Cash — used on board ship “Standard” for shipboard use Navy-wide — card can be used on any ship Globally accepted MasterCard Debit feature for use off ship Treasury-developed back end Common Electronic Stored-Value Standard (Far Term) Migrate to what financial community accepts as stored-value standard, much like magnetic strip today Stored-value standard on all debit / credit cards issued by banks and credit unions to Sailors and Marines Navy need only modify load-value and point-of-sale terminals to accept stored-value standard, e.g., in vending, Ship’s Store, Post Office Treasury provides Govt. back end Objective: Cash management application that replaces use of bills and coins aboard ship and provides Sailors and Marines 24/7 access, afloat and ashore, to all pay and allowances, including split pay 41 Logistics Support Navy Cash Financial System’s only shipboard interface is with the ISNS LAN through a series of standard LAN drops Testing and certification of interface completed by SPAWAR March 2001 Interim Authority to Operate (IATO) (since extended) April 2001 Preferred Product List (PPL) / Sub-System Integration List (SSIL) July 2002 System Security Authorization Agreement (SSAA) Dec 2002 Final Authority to Operate (ATO) granted There are no topside impacts, no weapons system impacts, and no other certifications are required HM&E requirements … minimal foundation work and normal power … covered in SHIPALT packages There is no additional manning required in the DK, SH, or PC ratings … the requirement for an increase in the manning factor for the IT and ET ratings is being examined 42 ATMs-at-Sea / Navy Cash Program Approvals ACAT III Program … system rollout estimated cost $100 M IT Acquisition Documentation letter dated 23 Jul 98 … next generation ... ATMs run on shipboard LAN, provides electronic banking, and introduces stored value e-purse ASN FM&C Acquisition Documentation Milestone III Approval on 31 Mar 99 … Acquisition Program Baseline(APB), Mission Needs Statement (MNS), and Operational Requirements Document (ORD) ASN FM&C and DON CIO approved prototyping on two ships … FFG and LHD … on 28 Apr 00 Navy Change Request (NIN-00-075) submitted to SPAWAR and FLTCINCs in Apr 00 … PPL/SSIL testing completed Feb 01 … Fully approved on PPL/SSIL Oct 02 Interim Authority to Operate (IATO) granted Mar 01 … Final Authority to Operate (ATO) granted Dec 02 Approval for Fleet roll out granted Jun 03 … System fully supported and funded by OPNAV N41 Resource Sponsor … FY03 through FY08 43 ATMs-at-Sea / Navy Cash Briefings & Approvals Mar 99 ASN FM&C approved Acquisition Documentation Jan 00 DON CIO Jan 00 CREI - Asst Deputy Chief of Naval Operations Feb 00 OPNAV N41 Funding Sponsor Feb 00 ASN FM&C Apr 00 ASN FM&C and DON CIO approved prototypes Apr 00 Navy Change Request submitted to SPAWAR/CINCs Mar 01 Interim Authority to Operate (IATO) Jun 01 Navy Cash application registered with DFAS Jul 02 System Security Authorization Agreement (SSAA) Dec 02 Final Authority to Operate (ATO) granted
Slide 44 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides 36 Standard Shipboard Configurations Basic Enhanced Small Medium Large Large 1 1 1 1 Server - CL380 Cluster IT Spaces 1 1 2 2 Client Workstations Disbursing Office, Sales Office 1 1 3 3 Client Laptops Cashier’s Cage, Post Office 2 3 4 5 K80 Cashless ATMs Mess Decks P-Way Disbursing, Ship’s Store 1 1 3 3 K22 Point of Sale Devices Disbursing Office 1 1 3 5 K22 POS Devices Ship’s Store, Sales Office 1 1 3 3 K22 POS Devices Post Office 4 4 5 5 K22 POS Devices MWR, Wardroom, Chiefs Mess, Galley Office, Food Service Office 6 10 16 32 Card Access Devices Vending and Amusement Machines 2 3 4 5 CISCO Routers With K80s, Vending 10 11 16 19 LAN Drops Spare K22s, Router, and CADs 37 ISNS Interface LAN Drop Requirements Small Medium Large Large CG/DDG LPD/LSD Basic Enhanced FFG LCC LHA/LHD CV/CVN Cluster Server 2 2 2 2 Routers 2 3 4 5 Client Laptops/PCs 2 2 5 5 Cash Registers 1 1 3 4 ROM II Back Office (future) 1 1 1 1 Digital Sender (future) 1 1 1 1 E-Check (future) 1 1 1 1 Total: 10 11 17 19 38 Navy/Marine Cash Shipboard Architecture 39 Navy/Marine Cash Ashore Architecture 40 Navy / Marine Cash Card and e-Purse Migration DOD / Government Wide (Mid Term) Potential standard across DOD and other Government agencies Treasury provides standard back end for reconciliation and settlement of all transactions Navy / Marine (Near Term) e-Purse developed for Navy Cash — used on board ship “Standard” for shipboard use Navy-wide — card can be used on any ship Globally accepted MasterCard Debit feature for use off ship Treasury-developed back end Common Electronic Stored-Value Standard (Far Term) Migrate to what financial community accepts as stored-value standard, much like magnetic strip today Stored-value standard on all debit / credit cards issued by banks and credit unions to Sailors and Marines Navy need only modify load-value and point-of-sale terminals to accept stored-value standard, e.g., in vending, Ship’s Store, Post Office Treasury provides Govt. back end Objective: Cash management application that replaces use of bills and coins aboard ship and provides Sailors and Marines 24/7 access, afloat and ashore, to all pay and allowances, including split pay 41 Logistics Support Navy Cash Financial System’s only shipboard interface is with the ISNS LAN through a series of standard LAN drops Testing and certification of interface completed by SPAWAR March 2001 Interim Authority to Operate (IATO) (since extended) April 2001 Preferred Product List (PPL) / Sub-System Integration List (SSIL) July 2002 System Security Authorization Agreement (SSAA) Dec 2002 Final Authority to Operate (ATO) granted There are no topside impacts, no weapons system impacts, and no other certifications are required HM&E requirements … minimal foundation work and normal power … covered in SHIPALT packages There is no additional manning required in the DK, SH, or PC ratings … the requirement for an increase in the manning factor for the IT and ET ratings is being examined 42 ATMs-at-Sea / Navy Cash Program Approvals ACAT III Program … system rollout estimated cost $100 M IT Acquisition Documentation letter dated 23 Jul 98 … next generation ... ATMs run on shipboard LAN, provides electronic banking, and introduces stored value e-purse ASN FM&C Acquisition Documentation Milestone III Approval on 31 Mar 99 … Acquisition Program Baseline(APB), Mission Needs Statement (MNS), and Operational Requirements Document (ORD) ASN FM&C and DON CIO approved prototyping on two ships … FFG and LHD … on 28 Apr 00 Navy Change Request (NIN-00-075) submitted to SPAWAR and FLTCINCs in Apr 00 … PPL/SSIL testing completed Feb 01 … Fully approved on PPL/SSIL Oct 02 Interim Authority to Operate (IATO) granted Mar 01 … Final Authority to Operate (ATO) granted Dec 02 Approval for Fleet roll out granted Jun 03 … System fully supported and funded by OPNAV N41 Resource Sponsor … FY03 through FY08 43 ATMs-at-Sea / Navy Cash Briefings & Approvals Mar 99 ASN FM&C approved Acquisition Documentation Jan 00 DON CIO Jan 00 CREI - Asst Deputy Chief of Naval Operations Feb 00 OPNAV N41 Funding Sponsor Feb 00 ASN FM&C Apr 00 ASN FM&C and DON CIO approved prototypes Apr 00 Navy Change Request submitted to SPAWAR/CINCs Mar 01 Interim Authority to Operate (IATO) Jun 01 Navy Cash application registered with DFAS Jul 02 System Security Authorization Agreement (SSAA) Dec 02 Final Authority to Operate (ATO) granted 44 Timeline Go Live Kickoff Meeting With Ship Day 0 Day 150 Ship Installation Timeline Acceptance Testing (30 days) Overall Program Timeline Apr 01 Aug 02 Jun 03 Fleet Rollout Decision 4th QTR FY 03 FY 08 Sep 02
Slide 45 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides 36 Standard Shipboard Configurations Basic Enhanced Small Medium Large Large 1 1 1 1 Server - CL380 Cluster IT Spaces 1 1 2 2 Client Workstations Disbursing Office, Sales Office 1 1 3 3 Client Laptops Cashier’s Cage, Post Office 2 3 4 5 K80 Cashless ATMs Mess Decks P-Way Disbursing, Ship’s Store 1 1 3 3 K22 Point of Sale Devices Disbursing Office 1 1 3 5 K22 POS Devices Ship’s Store, Sales Office 1 1 3 3 K22 POS Devices Post Office 4 4 5 5 K22 POS Devices MWR, Wardroom, Chiefs Mess, Galley Office, Food Service Office 6 10 16 32 Card Access Devices Vending and Amusement Machines 2 3 4 5 CISCO Routers With K80s, Vending 10 11 16 19 LAN Drops Spare K22s, Router, and CADs 37 ISNS Interface LAN Drop Requirements Small Medium Large Large CG/DDG LPD/LSD Basic Enhanced FFG LCC LHA/LHD CV/CVN Cluster Server 2 2 2 2 Routers 2 3 4 5 Client Laptops/PCs 2 2 5 5 Cash Registers 1 1 3 4 ROM II Back Office (future) 1 1 1 1 Digital Sender (future) 1 1 1 1 E-Check (future) 1 1 1 1 Total: 10 11 17 19 38 Navy/Marine Cash Shipboard Architecture 39 Navy/Marine Cash Ashore Architecture 40 Navy / Marine Cash Card and e-Purse Migration DOD / Government Wide (Mid Term) Potential standard across DOD and other Government agencies Treasury provides standard back end for reconciliation and settlement of all transactions Navy / Marine (Near Term) e-Purse developed for Navy Cash — used on board ship “Standard” for shipboard use Navy-wide — card can be used on any ship Globally accepted MasterCard Debit feature for use off ship Treasury-developed back end Common Electronic Stored-Value Standard (Far Term) Migrate to what financial community accepts as stored-value standard, much like magnetic strip today Stored-value standard on all debit / credit cards issued by banks and credit unions to Sailors and Marines Navy need only modify load-value and point-of-sale terminals to accept stored-value standard, e.g., in vending, Ship’s Store, Post Office Treasury provides Govt. back end Objective: Cash management application that replaces use of bills and coins aboard ship and provides Sailors and Marines 24/7 access, afloat and ashore, to all pay and allowances, including split pay 41 Logistics Support Navy Cash Financial System’s only shipboard interface is with the ISNS LAN through a series of standard LAN drops Testing and certification of interface completed by SPAWAR March 2001 Interim Authority to Operate (IATO) (since extended) April 2001 Preferred Product List (PPL) / Sub-System Integration List (SSIL) July 2002 System Security Authorization Agreement (SSAA) Dec 2002 Final Authority to Operate (ATO) granted There are no topside impacts, no weapons system impacts, and no other certifications are required HM&E requirements … minimal foundation work and normal power … covered in SHIPALT packages There is no additional manning required in the DK, SH, or PC ratings … the requirement for an increase in the manning factor for the IT and ET ratings is being examined 42 ATMs-at-Sea / Navy Cash Program Approvals ACAT III Program … system rollout estimated cost $100 M IT Acquisition Documentation letter dated 23 Jul 98 … next generation ... ATMs run on shipboard LAN, provides electronic banking, and introduces stored value e-purse ASN FM&C Acquisition Documentation Milestone III Approval on 31 Mar 99 … Acquisition Program Baseline(APB), Mission Needs Statement (MNS), and Operational Requirements Document (ORD) ASN FM&C and DON CIO approved prototyping on two ships … FFG and LHD … on 28 Apr 00 Navy Change Request (NIN-00-075) submitted to SPAWAR and FLTCINCs in Apr 00 … PPL/SSIL testing completed Feb 01 … Fully approved on PPL/SSIL Oct 02 Interim Authority to Operate (IATO) granted Mar 01 … Final Authority to Operate (ATO) granted Dec 02 Approval for Fleet roll out granted Jun 03 … System fully supported and funded by OPNAV N41 Resource Sponsor … FY03 through FY08 43 ATMs-at-Sea / Navy Cash Briefings & Approvals Mar 99 ASN FM&C approved Acquisition Documentation Jan 00 DON CIO Jan 00 CREI - Asst Deputy Chief of Naval Operations Feb 00 OPNAV N41 Funding Sponsor Feb 00 ASN FM&C Apr 00 ASN FM&C and DON CIO approved prototypes Apr 00 Navy Change Request submitted to SPAWAR/CINCs Mar 01 Interim Authority to Operate (IATO) Jun 01 Navy Cash application registered with DFAS Jul 02 System Security Authorization Agreement (SSAA) Dec 02 Final Authority to Operate (ATO) granted 44 Timeline Go Live Kickoff Meeting With Ship Day 0 Day 150 Ship Installation Timeline Acceptance Testing (30 days) Overall Program Timeline Apr 01 Aug 02 Jun 03 Fleet Rollout Decision 4th QTR FY 03 FY 08 Sep 02 45 Value Service Terminal Loads E-Purse Stored Value For All Transactions Within the Skin of the ship and Manages transfer of funds between Magnetic strip, chip, and personal funding account. ePurse (Chip) Stored Value Magnetic Strip Used for ATM – Debit Transactions Sailor & Marine’s Direct Deposit Split Pay Navy/Marine Cash Transaction Flow
Slide 46 - Navy/Marine Cash® Overview NAVSUP Navy Family Support (Code 56) Navy Cash Program Office 18 March 2008 2 Introduction Ashore 24/7 Access to Navy Cash Account 32 Million Locations Globally 1,000,000 ATMs Globally ATMs Gas Stations Aboard Ship Eliminates Bills and Coins 24/7 Offline Access to Banks and Credit Unions Ashore Restaurants NEX Internet Shopping Stores Post Office Morale, Welfare, and Recreation, (MWR) General and Private Messes Disbursing Office 3 Split pay sent directly to Navy/Marine Cash account on payday Funds can be transferred from home bank or credit union account to Navy/Marine Cash account to chip and back Funds can also be transferred from person to person 24/7 access to funds How Navy/Marine Cash Works Using magnetic strip debit feature, funds in Navy/Marine Cash account can be used to pay for purchases directly or obtain local currency at ATMs 24/7 access to funds E-funds on chip used for purchases at all retail locations, e.g., Ship’s Store, Post Office, vending K80 Cashless ATM K22 POS Device CAD Device On Board Ship Ashore 4 Benefits Significantly reduce need for bills, coins, checks, and money orders Reduce cash handling cost/Infrastructure costs Reengineer/streamline accounting/cash management processes Minimize redundant and error-prone transactions Leverages U.S. Treasury funding investment with Navy Better, faster, cheaper, more secure than cash Personal bank account accessible 24/7— access to all entitlements Money earns interest in Sailor and Marine accounts ashore Split Pay sent directly to Navy/Marine Cash accounts Automate financial processes QOL enrichment 5 Transaction Flow 6 Off-Line ACH Transactions Navy/Marine Cash does not use on-line ATM transactions that verify that funds are available before dispensing cash … Would require full-time satellite communications link to financial networks ashore that can only be support on 28 large-deck ships Uses off-line Automated Clearing House (ACH) transactions to “withdraw” funds from bank or credit union accounts … Processes in store-and-forward mode that is supported by more limited comms of small-deck ships Like electronic check cashing … money must be in account or transaction will “bounce” for Not Sufficient Funds (NSF) For repeat “offenders,” Disbursing Office can block access to bank and credit union accounts 7 Navy/Marine Cash Cards Permanent Navy/Marine Cash Card Access to all Navy/Marine Cash capabilities Embossed at card facility with individual’s name and account number and mailed to ship Temporary Navy Cash Card Access to all Navy/Marine Cash capabilities Pre-embossed with ‘Navy Cardholder’ and account number—part of spare card stock held by Disbursing Office Issued to new personnel or to replace lost, stolen, damaged card until permanent card can be embossed and mailed Visitor Navy Cash Card Chip-only card for purchases on ship only—no magnetic strip—no Navy/Marine Cash account Part of spare card stock—issued by Disbursing Office primarily to visitors—can also be issued as temporary replacement for lost, stolen, or damaged permanent card Cashed out and turned in when visitor departs and reissued 8 What About Security? Navy/Marine Cash magnetic strip and e-purse are protected by an encrypted PIN Entering PIN incorrectly three times blocks card … Disbursing Office can unblock … entering PIN incorrectly ten times permanently blocks card … card must be replaced Vending machines do not require a PIN … but maximum amount that can be accessed without a PIN is $25 When reported, lost or stolen Navy/Marine Cash cards are placed on “hot list” and electronically blocked at all card reading devices … hot-list info is also distributed to financial networks ashore The maximum amount that can be placed on the chip is $1,000 The maximum amount that can be transferred from your home bank or credit union to your Navy/Marine Cash account each day is $400 9 Orientation Training and Enrollment Work with ship to develop ship enrollment plan and schedule Pre-populate enrollment database and print enrollment forms Navy/Marine Cash orientation training and enrollment for ship’s crew Critical to initial success of program that every crewmember possible enroll in Navy/Marine Cash prior to activation Difficult process … need active support from CO, XO, CMC, Department Heads, Wardroom, Chief’s Mess to ensure success Crewmembers review enrollment forms for completeness, make pen and ink changes as necessary, and sign forms Enrollment team updates database and creates database file … database file and enrollment forms transferred to JPMorgan Chase JPMorgan Chase establishes new accounts and begins Navy/Marine Cash card manufacturing process Cards distributed to crewmembers 3-4 days before activation 10 Merchant Training and SOPs Classroom training scheduled during week prior to “go live” date On-the-Job Training (OJT) available throughout “go live” week SOPs prepared with functional experts and reviewed by Fleet reps … input from Navy/Marine Cash ships incorporated – Disbursing – Ship’s Store – Post Office – MWR – General Mess – Systems Administrator – Private Messes, e.g., Wardroom, Chief’s Mess SOPs are available on NAVSUP web site in Navy Logistics Library as PUB 727, as well as N@vy Knowledge Online (www.NKO.navy.mil). 11 Cash Availability On board ship, transactions are cash-less Ashore, on leave or liberty — options: Use mag strip debit feature at merchants instead of cash Commercial ATMs in town Cash out Navy/Marine Cash e-purse before leaving ship Cash personal check before leaving ship Foreign currency — options: Commercial ATMs in town … provide best exchange rates Husbanding agents arrange currency exchange on board Cash out Navy/Marine Cash e-purse before leaving ship 12 Barge Support Barge support is available for Navy Cash for maintenance overhauls — 35 barges have been pre-wired to accommodate transferring ship’s Navy Cash system from ship to barge and back Options available at ship’s choice: Keep Navy Cash system fully operational on ship during overhaul, if feasible Move server and K80 to pre-wired barge at ship’s expense Use split pay and strip only during yard period — no chip Shut down system and revert totally to cash during yard period — NEX can provide vending machines and cash collection with a percentage of profits going to ship’s MWR Equipment Constraints: One Navy Cash server onboard — ship’s server No “loaner” equipment available during yard periods Multiple barges not normally supported — only possible if barges directly along side each other and both barges on ship’s LAN 13 Navy Cash Customer Service JPMorgan Chase Customer Service Center (CSC) For Cardholders: 1 (866) 3NAVYCASH 1 (866) 362-8922 Web Site: www.navycash.com e-mail: navycash@ezpaymt.com For Disbursing Offices / Merchants: 1 (866) 6NAVYCASH 1 (866) 662-8922 Web Site: www.navycashcenter.com e-mail: navycashcenter@ezpaymt.com FAX: 1 (866) CHASE01 1 (866) 242-7301 Global Distance Support Center (GDSC) Commercial: 1 (877) 4-1-TOUCH 1 (877) 418-6824 DSN: (510) 4-2-TOUCH (510) 428-6824 Cardholders & Disbursing/Merchants: Select “other” option 14 Navy Cash Points of Contact Program Office Program Manager Mr. Dan Olson, NFS 56J, (717) 605-7579 daniel.c.olson@navy.mil Operations Manager Ms. Diane Fitzpatrick, NFS 56B, (717) 605-7005 diane.fitzpatrick@navy.mil Logistics/Maintenance Manager Ms. Edie Johnston, NFS 56P, (717) 605-2771 edie.johnston@navy.mil Training Manager Mr. Chuck Sexton, NFS 56T, (717) 605-7033 charles.sexton@navy.mil NEXCOM, Ship’s Store, Fleet Assistance Teams SHCS(SW) Wayne Lanier, (757) 502-7477, DSN: 253-7477 Wayne_Lanier@nexweb.org Naval Supply Systems Command PO Box 2050 Navy Family Support, Code 56 5450 Carlisle Pike Mechanicsburg, PA 17055-0791 15 Waterfront Support — FISC Logistics Support Centers FISC San Diego Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. RC Vergara, (619) 556-6493, DSN: 526 Mr. Sonny Perez, (619) 556-5725, DSN: 526 arsenio.vergara@navy.mil sonny_perez@nexweb.org SH1 Madeleine Fuentes, (619) 556-5725, DSN: 526 madeleine.fuentes@navy.mil FISC Norfolk Disbursing, Fleet Support Group Ship’s Store, Fleet Assistance Team Mr. Bill Freeman, (757) 443-1189, DSN: 646 SHCM Ples Hodges, (757) 443-2522, DSN: 646 william.r.freeman@navy.mil ples.hodges@navy.mil SH1 Mingledolph, (757) 502-7476, DSN: 253-1228 egal_mingledolph@nexweb.org Navy Cash Points of Contact 16 Type Commander Support SURFPAC Disbursing Ship’s Store PSCM Pepito Manganti, (619) 437-5456, DSN: 735 SHCM Noel Papa, (619) 437-3313, DSN: 735 pepito.t.manganti@navy.mil noel.papa@navy.mil SURFLANT Disbursing Ship’s Store PSCS Hugh Chin, (757) 836-3174, DSN: 836 SHCM CNSL Samuel Cook, (757) 836-3172, DSN: 836 hugh.chin@navy.mi samuel.m.cook@navy.mil AIRPAC Disbursing Ship’s Store LT Bryan Lukie, (619) 437-3512, DSN: 735 Mel Tolentino, (619) 545-1029, DSN: 735 bryan.lukie@navy.mil melencio.tolentino@navy.mil AIRLANT Disbursing / Ship’s Store Dennis Perzyk, (757) 445-9525 ext. 439, DSN: 262 dennis.perzyk@navy.mil Navy Cash Points of Contact 17 Navy Cash Ships to Date PACFLT Forward Deployed Yokosuka USS Cowpens (CG 63) USS Curtis Wilbur (DDG 54) USS Fitzgerald (DDG 62) USS John S McCain (DDG 56) USS Lassen (DDG 82) USS McCampbell (DDG 85) USS Mustin (DDG 89) USS Stethem (DDG 63) USS Shiloh (CG 67) Barges APL 40 Sasebo USS Essex (LHD 2) USS Harpers Ferry (LSD 49) USS Tortuga (LSD 46) Barges APL 39 Pearl Harbor USS Chafee (DDG 90) USS Chosin (CG 65) USS Chung-Hoon (DDG 93) USS Lake Erie (CG 70) USS O’Kane (DDG 70) USS Paul Hamilton (DDG 60) USS Reuben James (FFG 57) USS Russell (DDG 59) Barges YRBM(L) 32 YRBM(L) 37 Everett USS Abraham Lincoln (CVN 72) USS Ingraham (FFG 61) USS Momsen (DDG 92) USS Rodney M Davis (FFG 60) USS Shoup (DDG 86) San Diego USS Antietam (CG 54) USS Isaac C Kidd (DDG 100) USS Benfold (DDG 65) USS John Paul Jones (DDG 53) USS Bonhomme Richard (LHD 6) USS Lake Champlain (CG 57) USS Boxer (LHD 4) USS McCluskey (FFG 41) USS Bunker Hill (CG 52) USS Milius (DDG 69) USS Cape St George (CG 71) USS Mobile Bay (CG 53) USS Chancellorsville (CG 62) USS New Orleans (LPD 18) USS Cleveland (LPD 7) USS Nimitz (CVN 68) USS Comstock (LSD 45) USS Pearl Harbor (LSD 52) USS Curts (FFG 38) USS Peleliu (LHA 5) USS Denver (LPD 9) USS Pinckney (DDG 91) USS Dubuque (LPD 8) USS Preble (DDG 88) USS Gary (FFG 51) USS Princeton (CG 59) USS Germantown (LSD 42) USS Rentz (FFG 46) USS Gridley (DDG 101) USS Ronald Reagan (CVN 76) USS Halsey (DDG 97) USS Rushmore (LSD 45) USS Higgins (DDG 76) USS Sampson (DDG102) USS Howard (DDG 83) USS Tarawa (LHA 1) USS Vandegrift (FFG 48) Barges YRBM(L) 26 YRBM(L) 39 YRBM(L) 55 APL 15 YRBM(L) 29 YRBM(L) 44 APL 2 APL 18 YRBM(L) 38 YRBM(L) 51 APL 4 APL 65 Kitsap - Bremerton USS John C Stennis (CVN 74) Barges YRBM(L) 30 APL 62 A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 18 Navy Cash Ships to Date LANTFLT Little Creek USS Ashland (LSD 48) USS Carter Hall (LSD 50) USS Fort McHenry (LSD 43) USS Gunston Hall (LSD 44) USS Oak Hill (LSD 51) USS Whidbey Island (LSD 41) Norfolk USS Anzio (CG 68) USS Gonzalez (DDG 66) USS Nassau (LHA 4) USS Arleigh Burke (DDG 51) USS Harry S Truman (CVN 75) USS Nitze (DDG 94) USS Bainbridge (DDG 96) USS Hawes (FFG 53) USS Normandy (CG 60) USS Barry (DDG 52) USS James E Williams (DDG 95) USS Oscar Austin (DDG 79) USS Bataan (LHD 5) USS Kauffman (FFG 59) USS Ponce (LPD 15) USS Bulkeley (DDG 84) USS Kearsarge (LHD 3) USS Porter (DDG 78) USS Carr (FFG 52) USS Laboon (DDG 58) USS Ramage (DDG 61) USS Cole (DDG 67) USS Leyte Gulf (CG 55) USS Ross (DDG 71) USS Donald Cook (DDG 75) USS Mahan (DDG 72) USS San Antonio (LPD 17) USS Enterprise (CVN 65) USS Mason (DDG 87) USS San Jacinto (CG 56) USS Forrest Sherman (DDG 98) USS Mesa Verde (LPD 19) USS Stout (DDG 55) USS George Washington (CVN 73) USS McFaul (DDG 74) USS Theodore Roosevelt (CVN 71) USS Mitscher (DDG 57) USS Vella Gulf (CG 72) USS Nashville (LPD 13) USS Winston Churchill (DDG 81) Barges (Norfolk / Mayport) YRBM(L) 23 YRBM(L) 34 YRBM(L) 43 APL 45 YRBM(L) 24 YRBM(L) 35 YRBM(L) 45 APL 50 YRBM(L) 27 YRBM(L) 36 YRBM(L) 46 APL 58 YRBM(L) 33 YRBM(L) 40 APL 29 APL 61 YRBM(L) 42 APL 32 APL 66 Mayport USS Boone (FFG 28) USS Klakring (FFG 42) USS Carney (DDG 64) USS Philippine Sea (CG 58) USS De Wert (FFG 45) USS Robert G Bradley (FFG 49) USS Doyle (FFG 39) USS Roosevelt (DDG 80) USS Farragut (DDG 99) USS Samuel B Roberts (FFG 58) USS Gettysburg (CG 64) USS The Sullivans (DDG 68) USS Halyburton (FFG 40) USS Underwood (FFG 36) USS Hue City (CG 66) USS Vicksburg (CG 69) USS John L Hall (FFG 32) A total of 126 ships installed as of 18 March 08 37 barges installed thru Q3 FY08 19 Pre-Implementation Planning Session 20 Pre-Installation Checklist 21 Pre-Installation Checklist 22 Pre-Installation Checklist 23 Pre-Installation Checklist 24 User Devices Backend Devices Shipboard Comms Navy Cash System Diagram 25 Standard Shipboard Configuration CG/DDG/FFG 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 2 K80 Cashless ATMs Mess Decks P-Way near Disbursing 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 6 Card Access Devices (CADs) Vending and Amusement Machines 2 CISCO Routers With K80s, Vending Machines 10 LAN Drops Spare K22s, Router, and CADs 26 Standard Shipboard Configuration CV/CVN 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office 5 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 3 K22 Point of Sale (POS) Devices Disbursing Office 5 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 32 Card Access Devices (CADs) Vending and Amusement Machines 5 CISCO Routers With K80s, Vending Machines 19 LAN Drops Spare K22s, Router, and CADs 27 Standard Shipboard Configuration LPD/LSD/LCC 1 Server - CL380 Cluster IT Spaces 1 Client Workstation Disbursing Office 1 Client Laptop Post Office 3 K80 Cashless ATMs Mess Decks P-Way near Disbursing, Ship’s Store 1 K22 Point of Sale (POS) Devices Disbursing Office 1 K22 POS Devices Ship’s Store 1 K22 POS Devices Post Office 4 K22 POS Devices MWR, Wardroom, Chief’s Mess, Food Service Office 10 Card Access Devices (CADs) Vending and Amusement Machines 3 CISCO Routers With K80s, Vending Machines 11 LAN Drops Spare K22s, Router, and CADs 28 Standard Shipboard Configuration LHA/LHD 1 Server - CL380 Cluster IT Spaces 2 Client Workstations Disbursing Office, Sales Office 3 Client Laptops Cashier’s Cage, Post Office, Troop Disbursing 4 K80 Cashless ATMs P-Way near Disbursing, Ship’s Store, Troop Training Area 3 K22 Point of Sale (POS) Devices Disbursing Office, Troop Disbursing 3 K22 POS Devices Ship’s Store, Sales Office 3 K22 POS Devices Post Office 5 K22 POS Devices MWR, Wardroom, Chief’s Mess, Galley Office, Food Service Office 16 Card Access Devices (CADs) Vending and Amusement Machines 4 CISCO Routers With K80s, Vending Machines 17 LAN Drops Spare K22s, Router, and CADs 29 CG / DDG / FFG Generic System Configuration Disbursing Server Workstation K22 Ship’s Store K22 POS Post Office Laptop K22 POS Ship’s Store Passageway K80 Cashless ATM Cisco Router Vending CAD – Snack Vending CAD – Soda Vending CAD – Soda Vending Vending Passageway K80 Cashless ATM Cisco Router Food Service K22 POS Wardroom K22 POS Chief’s Mess K22 POS MWR K22 POS 30 Communications Results 95-100% of attempted transmissions completed within one to four hours. 100% success rate — No instances of lost or irretrievable data, and zero dollar value of data lost Store-and-forward, batch-processing effective means to process transactions with less than optimal communications When communications are not available (due to deployed operations), transactions will process when communications are restored. 31 Logistics Support Navy/Marine Cash hardware supported primarily through supply system via depot managed by support contractor APL/AEL supported … parent APL # 00044461CL applies O COG managed items … items have NICNs … program office funded OU (repairable) and OJ (consumable) … 5G advice code for OU items (see Parts Exchange slide) Some 7 and 9 COG items…managed through Defense Logistic Agency (DLA)..and funded by Ship’s OPTAR (e.g. Sam Chips, Back-up tapes, cleaning cards, batteries) Ship provided ILS spares kit to meet allowance levels established by program office … managed by Stock Control Division onboard Preventive maintenance established through NAVSEA … under 3M system Maintenance Index Page 6541/080-14 applies … five MRCs ULSS (User’s Logistics Support Summary) details technical requirements and logistic support options for the Navy Cash program 32 Parts Exchange Customer Service Unit (CSU) – JP Morgan Chase CSU assigns case # Technicians at Titan instruct the ship to return the bad part to Titan (or Maximus if it contains transactions) Customer ships bad part with case # Titan ships replacement part overnight via FedEx to LSR Customer Technicians at Titan troubleshoot email or phone 1 2 3 As Is Process 33 Logistics Support Navy/Marine Cash will be implemented as a standard SHIPALT across all ships in a class Navy/Marine Cash will be accomplished primarily as an AIT alteration with the equipment provided by the contractor as a part of the installation The AIT contractor, L-3, is well-versed in AIT requirements and in coordinating with SUPSHIP, RMMCO, Port Engineer, etc. The appropriate planning yards are preparing the SHIPALT packages in coordination with AIT contractor AIT installations will be scheduled through the Fleet planning conferences 34 Logistics Support An Integrated Logistics Support Plan is under development NAVSUP worked with NAVICP-M and the NAVSEA Logistics Center to develop Allowance Parts Lists (APLs) for the Navy Cash Financial System ILS Certification for CG, DDG, FFG, LHD, LPD, and LSD NAVSUP registered technical manuals and obtained Tech Manual Identification Numbers (TMINs) from NAVSEA AIT contractor reports installed configuration change through CDMD-OA A Navy Training Systems Plan was approved and signed March 2007, by N41. Training is provided pre-installation, during installation, and post-installation primarily by the contractor 35 Back-Up Slides 36 Standard Shipboard Configurations Basic Enhanced Small Medium Large Large 1 1 1 1 Server - CL380 Cluster IT Spaces 1 1 2 2 Client Workstations Disbursing Office, Sales Office 1 1 3 3 Client Laptops Cashier’s Cage, Post Office 2 3 4 5 K80 Cashless ATMs Mess Decks P-Way Disbursing, Ship’s Store 1 1 3 3 K22 Point of Sale Devices Disbursing Office 1 1 3 5 K22 POS Devices Ship’s Store, Sales Office 1 1 3 3 K22 POS Devices Post Office 4 4 5 5 K22 POS Devices MWR, Wardroom, Chiefs Mess, Galley Office, Food Service Office 6 10 16 32 Card Access Devices Vending and Amusement Machines 2 3 4 5 CISCO Routers With K80s, Vending 10 11 16 19 LAN Drops Spare K22s, Router, and CADs 37 ISNS Interface LAN Drop Requirements Small Medium Large Large CG/DDG LPD/LSD Basic Enhanced FFG LCC LHA/LHD CV/CVN Cluster Server 2 2 2 2 Routers 2 3 4 5 Client Laptops/PCs 2 2 5 5 Cash Registers 1 1 3 4 ROM II Back Office (future) 1 1 1 1 Digital Sender (future) 1 1 1 1 E-Check (future) 1 1 1 1 Total: 10 11 17 19 38 Navy/Marine Cash Shipboard Architecture 39 Navy/Marine Cash Ashore Architecture 40 Navy / Marine Cash Card and e-Purse Migration DOD / Government Wide (Mid Term) Potential standard across DOD and other Government agencies Treasury provides standard back end for reconciliation and settlement of all transactions Navy / Marine (Near Term) e-Purse developed for Navy Cash — used on board ship “Standard” for shipboard use Navy-wide — card can be used on any ship Globally accepted MasterCard Debit feature for use off ship Treasury-developed back end Common Electronic Stored-Value Standard (Far Term) Migrate to what financial community accepts as stored-value standard, much like magnetic strip today Stored-value standard on all debit / credit cards issued by banks and credit unions to Sailors and Marines Navy need only modify load-value and point-of-sale terminals to accept stored-value standard, e.g., in vending, Ship’s Store, Post Office Treasury provides Govt. back end Objective: Cash management application that replaces use of bills and coins aboard ship and provides Sailors and Marines 24/7 access, afloat and ashore, to all pay and allowances, including split pay 41 Logistics Support Navy Cash Financial System’s only shipboard interface is with the ISNS LAN through a series of standard LAN drops Testing and certification of interface completed by SPAWAR March 2001 Interim Authority to Operate (IATO) (since extended) April 2001 Preferred Product List (PPL) / Sub-System Integration List (SSIL) July 2002 System Security Authorization Agreement (SSAA) Dec 2002 Final Authority to Operate (ATO) granted There are no topside impacts, no weapons system impacts, and no other certifications are required HM&E requirements … minimal foundation work and normal power … covered in SHIPALT packages There is no additional manning required in the DK, SH, or PC ratings … the requirement for an increase in the manning factor for the IT and ET ratings is being examined 42 ATMs-at-Sea / Navy Cash Program Approvals ACAT III Program … system rollout estimated cost $100 M IT Acquisition Documentation letter dated 23 Jul 98 … next generation ... ATMs run on shipboard LAN, provides electronic banking, and introduces stored value e-purse ASN FM&C Acquisition Documentation Milestone III Approval on 31 Mar 99 … Acquisition Program Baseline(APB), Mission Needs Statement (MNS), and Operational Requirements Document (ORD) ASN FM&C and DON CIO approved prototyping on two ships … FFG and LHD … on 28 Apr 00 Navy Change Request (NIN-00-075) submitted to SPAWAR and FLTCINCs in Apr 00 … PPL/SSIL testing completed Feb 01 … Fully approved on PPL/SSIL Oct 02 Interim Authority to Operate (IATO) granted Mar 01 … Final Authority to Operate (ATO) granted Dec 02 Approval for Fleet roll out granted Jun 03 … System fully supported and funded by OPNAV N41 Resource Sponsor … FY03 through FY08 43 ATMs-at-Sea / Navy Cash Briefings & Approvals Mar 99 ASN FM&C approved Acquisition Documentation Jan 00 DON CIO Jan 00 CREI - Asst Deputy Chief of Naval Operations Feb 00 OPNAV N41 Funding Sponsor Feb 00 ASN FM&C Apr 00 ASN FM&C and DON CIO approved prototypes Apr 00 Navy Change Request submitted to SPAWAR/CINCs Mar 01 Interim Authority to Operate (IATO) Jun 01 Navy Cash application registered with DFAS Jul 02 System Security Authorization Agreement (SSAA) Dec 02 Final Authority to Operate (ATO) granted 44 Timeline Go Live Kickoff Meeting With Ship Day 0 Day 150 Ship Installation Timeline Acceptance Testing (30 days) Overall Program Timeline Apr 01 Aug 02 Jun 03 Fleet Rollout Decision 4th QTR FY 03 FY 08 Sep 02 45 Value Service Terminal Loads E-Purse Stored Value For All Transactions Within the Skin of the ship and Manages transfer of funds between Magnetic strip, chip, and personal funding account. ePurse (Chip) Stored Value Magnetic Strip Used for ATM – Debit Transactions Sailor & Marine’s Direct Deposit Split Pay Navy/Marine Cash Transaction Flow 46 How Does Navy/Marine Cash Work? ATMs Gas Stations Restaurants NEX Internet Shopping Stores K80 Cashless ATM Load Value Station Post Office MWR General/Private Messes Disbursing Office Vending Shipside — Chip Transactions Shoreside — Mag Strip Transactions Shipboard Server Cardholder Cardholders’ Bank or Credit Union Shore Merchants’ Bank Accounts Navy/Marine Cash Accounts Navy/Marine Cash Funds Pool ACH Transactions ACH Transactions Ship Merchants’ Bank Accounts ATM/Debit/Credit Networks Ship’s Store Cardholder Direct Settlement Interface